Build My Business and Dear John NZ
Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.
For more information about the importance of keeping your website software up to date, and the risks of neglect, please read our blog post here.
Website support to help grow your online presence, for less than a cup of coffee a day!
No long term contract. Cancel anytime.
Dear John NZ Has the Solution
Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.
And yes we can host your website too, at no extra charge.
Peace of Mind that your website will run the latest version without conflicts.
Experienced in all things WordPress for an affordable price. We have the skills to support you and your needs.
NZ Company based in Wellington, we specialise in New Zealand clients, offering friendly, local support in your time zone.
No-Frills
$25 / Month- Regular price $35/month- life-time discount for GMB customers
- Recommended for static sites which are infrequently updated and contain few or no forms.
- Website hosting with no limits to website traffic and storage*
- WordPress core/ Themes/ Plugins updates as required.
- Daily security check
- Daily off-site backups
- Database optimization & spam cleanup
- Basic monthly report including details of backups, security checks, and updates
- Pay monthly via credit/debit card – 100% secure, cancel anytime.
- Ad-hoc content and other changes at our standard charge out rate $120/hr
Business Class
$49 / Month- Regular price $70/month- life-time 33% discount for GMB customers
- Our most popular plan. Recommended for most business websites particularly if the site is being regularly updated, and/or is running eCommerce. Essential for actively promoted websites to measure search engines and/or social media campaigns.
- Website hosting with no limits to traffic and storage*
- WordPress core/ themes/plugins updates
- Daily security check
- Daily off-site backups
- Database optimization & spam cleanup
- Weekly performance check
- Regular checking that outbound links are not broken
- Tracking of up to 100 keywords
- Integration with Google Analytics for comprehensive traffic and other reports
- Monthly Website Care Report reporting including analytics, search engine rankings and competitor analysis.
- Pay monthly via credit/debit card – 100% secure, cancel anytime.
- Ad-hoc cotnent and other minor rchanges at a discounted charge out rate of $80/hour
Marketing Pro
$87 / Month- Regular price is $130/month: life-time 33% discount for GMB customers.
- Recommended for the busy business owner who needs an extra pair of expert hands on call. Maybe you need extra stock added to your store on a regular basis, or you need a hand with content or finding images for your blog updates. We’ll do what you need (so long as it’s legal!).
- Everything included in Business Class hosting care plans
- Uptime montior so if your website goes down we know immediately so we can fix it
- Priority website support of up to 1 hour a month to be used as you wish including updating eCommerce stock, blogging
- Pay monthly via credit/debit card – 100% secure, cancel anytime.
Frequently Asked Questions
Does the monthly time rollover? ExpandLike a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.
What happens if my website goes down, is hacked, breaks, etc? ExpandThe whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What tasks are included in the dedicated support time? ExpandGlad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
How do strategy calls work? ExpandEmail is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Premium plan clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
What if I need more hours? ExpandIf you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $X/hr.
Can I really cancel anytime? ExpandAbsolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to [company email], and we will immediately stop the next payment.
My website was not build by [Company], can I still be on a client plan? ExpandAlthough these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.
We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.
What Our Clients Are Saying
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PADA.nz
Dear John’s solution has already made a huge impact in the way our organisation is perceived on a national level; we are already receiving feedback that the website was faster, sleeker and so easy to navigate, making the experience for time-poor health providers so much easier.Going through our first report identified improvements we now have the time to make to optimise our online presence, meaning more people will be able to easily access help and care for families in the important perinatal period in Aotearoa. Thanks Dear John!Stefanie Dixon – PADA NZ (Perinatal Anxiety and Depression Aotearoa)
